- אירוע כבר עבר.
Linking Operation Plans to Business Objectives using QFD
מאי 14, 2019 @ 12:00 pm - 1:00 pm
Selection of appropriate operation plans is an essential, but complex task as it requires an understanding of their implications for the strategic objectives in a given industrial situation. This work utilised the quality function deployment method as an instrument for ranking operation plans of an individual organisation in terms of its business objectives. Two methodological stages are suggested. In the first stage, a ‘house of strategy’ matrix translates the improvement needs of a company’s objectives into a list of competitive priority measures ranked according to their relative importance. A mean square error (MSE) criterion supporting the selection of vital competitive priorities to be improved is employed. In the second stage, each vital competitive priority is broken down into its relevant processes scenarios and an operation matrix is constructed to translate the desired improvement in the processes scenarios into a list of operation plans ranked by importance. Again, the MSE criterion supporting the selection of vital operation plans. In the construction of the operation matrix, it is assumed that synergy between the operation plans might be changed for each process scenario, that is, several roofs, corresponding to the number of rows in the operation matrix.
Prof. Shuki Dror received his Ph.D. in industrial engineering from Tel Aviv University. He earned an M.A. degree in mathematics and a B.A. in statistics and political science from the University of Haifa. His research and teaching interests focus on total quality management and strategy implementation, statistical methods for improving quality, and design and analysis of simulation experiments for improving service systems. He has published his research in the following journals: biometrics, international journal of production research, quality and reliability international, quality engineering, IIE transactions on healthcare systems engineering, total quality management and business excellence, journal of modelling in management, and journal of modern project management.
Shuki is the head of the M.Sc. program in systems engineering, the most popular M.Sc. program, since 2010 and was the head of the department of industrial engineering and management (IE&M) from 2008 to 2011. Shuki has been consulting to industry on the application of quality since 1990. He has worked in the statistical consulting laboratory at the University of Haifa, participated in a network of excellence project funded by the European community, and a member in the IE&M committee in the council for higher education. He is currently coordinating the activities of the European network for business and industrial statistics local network in Israel (IsENBIS), and a permanent member in the organizing committee of the annual conferences in IE&M.